1. WHO MAY OCCUPY VACATION HOMES: Only persons named on the reservation form may occupy the property. All persons under the age of 21 must be accompanied by an adult 21 years of age or older. We do not rent for bachelor and bachelorette parties and for weddings and if any group mis-represents themselves, they will be asked to leave the property without a refund of their Security Deposit and/or rent. We reserve the right to ask for a government issued photo ID of the party lead and/or the guest making payments with a credit card.
2. CAPACITY OF VACATION HOMES: The maximum number of people allowed in our villas is limited to the number of people listed on the reservation form including children (maximum 13). Should a group misrepresent themselves they may be asked to leave the property without a refund of their Security Deposit and/or rent.
3. DOWN PAYMENT: 25% of the total rent is required to secure the reservation. Balance of the rent is due 10 weeks prior to arrival date. For reservations made within 10 weeks of arrival date, full rent is required at the time of reservation.
4. SECURITY DEPOSIT: A security deposit is due prior to arrival in the amount of $400. The security deposit will be released to the party lead usually within 1-2 weeks after departure. This is done after we receive a confirmation from our management company that the property and all its content, furniture, fixtures and fittings are in the same condition as when you arrived, and that you arrived and vacated the property within the agreed times and dates.
5. CANCELLATIONS: Any cancellation and/or change in reservation must be in writing and must be accepted by the owners. All payments made will first be applied to the rent and then to the security deposit. If the balance is not paid within 10 weeks prior to arrival date, Property Owners have the right to cancel the booking without further notice and without any refund of rent. Reservations made for four weeks or longer duration OR for holiday periods (weeks consisting of Easter, Pass-over, Independence Day, Thanksgiving, Christmas, New Year's Eve) will not be entitled to any refund of deposit/prepaid rent irrespective of when the reservation is made or canceled.
In the event of cancellations by guest in all other cases, our refund policy is as follows irrespective of when the reservation is made:
A) Canceled at least 60 days prior to arrival date, the cancellation fee is $350 per week or part thereof.
B) Canceled less than 60 days but more than 30 days before arrival date, the deposit becomes non-refundable. If guests have made the final installment, it will be fully refunded to the guest.
C) Canceled 30 days or less before arrival date, there will not be any refunds of prepaid rent. In-progress reservations are not eligible for refunds due to cancellation by the guest under any circumstances.
Full refund shall be issued to the Party Lead in the event of cancellation by the Property Owner because of any property or equipment damage caused by previous guests that cannot be repaired before arrival date.
Force Majeur: Property Owners shall not be held liable for costs or losses incurred due to delays or cancellations of the guest's vacation. These situations include but are not limited to: Acts of God, war, insurrections, government restrictions, theme park closures, natural disasters, pandemics, epidemics, riots or other major upheaval. Property Owners strongly suggest that all clients purchase Travel Insurance for their own protection.
6. CHANGE OF CONFIRMED RESERVATION: If after acceptance of reservation, the Guests wish to alter their reservations a change fee of $150 may be charged. Any changes to the original booking will not be effective until agreed to in writing by the Property Owners.
7. CHECK-IN/CHECK-OUT: Check-in is any time after 04:00 pm EST on the day of arrival and check-out time is any time before 10:00 am EST on the day of departure unless negotiated ahead of time in writing. Failure to comply with check-in/check-out times may result in the charge of an additional day's rental (minimum of $100), which will be deducted from the Security Deposit. Access codes to the property will be provided after confirmation of reservation and receipt of full payment.
8. USE OF RESORT FACILITIES: All resort facilities are available to guests at no extra cost. Children are required to be accompanied by and supervised by an adult at all times when using the resort facilities.
9. PROBLEMS DURING STAY: Should any problem occur with the accommodations during your stay, local Property Management Company and/or Property Owners must be informed immediately. No refund will be given if renters decide to cancel their in-progress booking without allowing us to resolve any issues reported.
10. NOISE: Guest may be asked to immediately vacate rental premises, without refund or compensation, in the event of unnecessary and loud noise or other illegal activities.
11. NO SMOKING POLICY: Per Florida State Law: Smoking is strictly prohibited in all areas of our home including the game-rooms and pool areas. Your security deposit will be forfeited in full if the cleaning crew detects an odor of smoke in the home upon your departure. If you opted for the Damage Waiver in lieu of the Security Deposit, you will be charged $500 for violation of our non-smoking policy.
12. CONDITION OF HOME: The guest must allow the owner and/or any of their agents the right to enter the property to carry out necessary maintenance. Any breakages must be notified to our management company immediately including any you note upon arrival. Any damages found following your departure and not notified by you will be rectified and the cost deducted from your security deposit. Upon your departure if our management company reports any breakages, damages, need for extensive cleaning, early arrival, late departure or any other charges, the same will be deducted from the security deposit. If such fees are in excess of the security deposit, they will be fully reimbursed by the Party Lead within 7 days of notification.
13. SAFETY AROUND POOLS: Alarms are fitted to all doors and/or windows leading to the swimming pool area. Disabling or tampering with these alarms is strictly prohibited by law and will result in loss of security deposit. Children are required to be accompanied by and supervised by an adult at all times when using the swimming pool. No diving in pool. No glass or bottles in the pool area. Pool heat is optional and must be ordered and paid for prior to arrival.
14. INSECTS AND PESTS: Insects and pests are inevitably present in the Florida climate. Within reason this is normal — the villa receives monthly pest control treatment. No refund will be given if renters cancel without giving the owners adequate time to rectify pest situations.
16. PETS: Pets are not allowed on the property. In the event guests bring pets, the property owners may elect to evict the guest with loss of all money paid. If guests opted for the Damage Waiver, they will be charged $500 for violation of our no-pet policy.
17. PARKING: The resort allows a maximum of 6 vehicles per villa. Parking of Recreational Vehicles, commercial vehicles, campers, boats, mobile homes, motor homes, buses, or trailers is not allowed at the villa or anywhere else in the resort.
18. LIMITATION OF LIABILITY: In the unlikely event that we have been negligent and/or in breach of our contract with you, our liability shall be limited to the cost of your booking with us. You are advised you are occupying a private villa and therefore are responsible for your own personal/property safety. Property Owners strongly advise all guests to obtain travel insurance including cancellation charges coverage and medical coverage.
19. IMPACT DUE TO SEVERE WEATHER: If there is a mandatory government issued evacuation in effect for the Orlando/Kissimmee area that impacts any part or all of the guest reserved dates, guests will be given a full refund for the unused nights. If a severe weather alert is issued under "Hurricane Watch", "Tropical Storm Warning" or "Tropical Storm Watch", guests will be offered a future credit for any unused nights.
20. PAYMENT METHODS: Payments are accepted via wire transfers and credit cards. Credit card payments are charged a 4% transaction fee. We accept USD, CAD, GBP and EUR.
21. MISCELLANEOUS CHARGES: Items not covered by the accidental damage waiver include: glass broken in the pool or pool deck, trash left outside garbage bins, AC unit freezing due to setting it below 72°F, clogged toilets caused by foreign objects.
22. ACCURACY OF INFORMATION: We take great care to ensure accuracy. However, facilities may not be available due to renovation, adverse weather, or damage. Where we are aware a facility will not be available, we will notify you prior to arrival. We reserve the right to reasonably amend any of the above terms and conditions.
RESERVATIONS ARE NOT CONFIRMED UNTIL YOU HAVE RECEIVED WRITTEN CONFIRMATION FROM US.
